All orders on sweetsaltbrand.com are shipped out from Bali, Indonesia. Our creations are delivered worldwide to 235 countries.
Orders received and fully paid during normal business hours from Monday to Friday between 9 a.m. – 5 p.m. (UTC +8 hours) are usually processed for shipment within 24 to 48 hours, except on public holidays. Please refer to point 9 of our general conditions for any other term related to the shipment and delivery.
For any question related to your shipment, please contact our customer service:
E-mail contact form or WhatsApp: +62 (0)813 3968 3665
International shipping (worldwide)
International orders are shipped with EMS – the international postal express network. Each shipment can be tracked by entering the tracking code on the EMS tracking page. All international orders over 120 USD (or the equivalent in the customer’s currency) are free of delivery charge, worldwide. For orders under 120 USD (or the equivalent in the customer’s currency), we charge the customer a fair flat rate for the shipping, depending on the delivery destination. We don’t make any money with the shipping, we strive to keep the costs as low as possible and take in charge part of the packing and shipping cost.
Average international delivery time is 3 – 8 business days, depending on the customer’s address.
Please refer to the following shipping zones & rates for orders under 120 USD (or the equivalent in the customer’s currency):
Zone 1 – Flat rate 19 USD (or the equivalent in the customer’s currency)
Australia, Canada, China, Japan, Malaysia, New Zeland, Singapore, Taiwan, United States (US).
Zone 2 – Flat rate 25 USD (or the equivalent in the customer’s currency)
Brunei, Cambodia, France, Germany, Hong Kong, India, Laos, Macao, Maldives, Mexico, Philippines, Russia, South Korea, Thailand, United Kingdom (UK).
Zone 3 – Flat rate 35 USD (or the equivalent in the customer’s currency)
Andorra, Argentina, Austria, Bahrain, Belgium, Colombia, Costa Rica, Croatia, Czech Republic, Denmark, Dominican Republic, Estonia, Finland, Greece, Hungary, Ireland, Italy, Liechtenstein, Luxembourg, Malta, Monaco, Norway, Panama, Papua New Guinea, Poland, Portugal, Qatar, Serbia, Slovakia, Slovenia, Spain, Sweden, Switzerland, Timor-Leste, Turkey, United Arab Emirates (UAE), Vatican.
Rest of the world – Flat rate 39 USD (or the equivalent in the customer’s currency)
All other countries not listed in the specific zones.
For importing the oder in the customer’s country, custom duty fees, import taxes and other charges may apply. The customer is the only responsible to carry those expenses. sweetsalt cannot be held liable for any fees or taxes incurred for international deliveries. We strongly advise our customers to double check and be familiar with their country’s import and customs regulations.
Domestic shipping (Indonesia)
All domestic orders in Indonesia are delivered free of charge with POS Indonesia, JNE or J&T. We can offer same day delivery service via GoSend for customers ordering from South-Bali areas – Canggu, Tibubeneng, Seminyak, Legian, Kuta, Denpasar. Same Day Delivery is only available from Monday to Friday, all orders must be made before 12 a.m. to be delivered the same day. Any order made after 12 a.m. might be delivered the next day.
Average domestic delivery time is 1 – 5 business days, depending on the customer’s address.
Depending on the carrier used and the tracking code received, the customer can track the sending on the following websites: